Welcome to ActiveGear Store’s FAQ section. We’ve compiled answers to the most common questions about our premium fitness equipment, delivery services, and customer support. Can’t find what you’re looking for? Our Newry-based team is always ready to help at [email protected].

About ActiveGear Store

Who is ActiveGear Store for?
Our target customers are fitness enthusiasts who value quality equipment and efficient delivery. This includes:
  • Home gym builders looking for premium equipment
  • Serious athletes who need reliable gear quickly
  • Cycling enthusiasts upgrading their setup
  • Smart shoppers building their fitness space over time
We cater primarily to customers in the UK, EU, US, and other major markets (excluding some Asian and remote regions).
What makes ActiveGear Store different?
We combine commercial-grade fitness equipment with seamless global delivery:
  • 1-2 day order processing for fast dispatch
  • Two tailored shipping options to match your urgency
  • Urban-fit solutions with flat-pack boxes for easy delivery
  • No surprise fees with all import charges calculated at checkout

Product Questions

What types of fitness equipment do you sell?
Our premium range includes:
  • Treadmills (including commercial-grade models)
  • Exercise bikes and indoor cycling equipment
  • Multi gyms and strength training equipment
  • Ellipticals and cross trainers
  • Blocks, rollers, and platforms
All our equipment is selected for durability and performance.
How do I know which equipment is right for my home gym?
Our Newry-based team are fitness equipment experts who know every bolt in our products. Email [email protected] with:
  • Your available space dimensions
  • Your fitness goals
  • Any special requirements (foldable, quiet operation, etc.)
We’ll recommend the perfect equipment for your needs.
Do you offer commercial-grade equipment?
Yes! Many of our products like the BH Fitness treadmills are commercial-grade, arriving ready for intense workouts. Look for “commercial-grade” in product descriptions or ask our team for recommendations.

Ordering & Delivery

How long does delivery take?
Express Delivery (£12.95): 10-15 days after dispatch (DHL/FedEx)
Free Standard Delivery: 15-25 days after dispatch (EMS, orders over £50)
All orders are processed within 1-2 business days before dispatch. You’ll receive real-time tracking once your order ships.
Do you ship to my country?
We ship globally to over 45 countries, excluding some Asian and remote regions. During checkout, our system will automatically confirm if we can deliver to your address. For specific inquiries, contact our team.
How are large items like treadmills delivered?
Our urban-fit solutions mean even large equipment ships in clever flat-pack boxes that fit through standard doorways. All heavy equipment is professionally packaged with commercial-grade materials to ensure safe arrival.
Are there any import fees?
No surprises! For EU, US, and UK deliveries, all import charges are calculated and shown at checkout. The price you pay includes all foreseeable fees.

Payments & Accounts

What payment methods do you accept?
We accept all major payment options:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Can I change my order after payment?
Contact us immediately at [email protected] if you need to modify your order. We process orders quickly (within 1-2 days), so changes may not always be possible once processing begins.

Returns & Warranty

What is your return policy?
We offer 15-day returns if anything isn’t perfect:
  1. Contact us within 15 days of receiving your order
  2. We’ll provide return instructions
  3. Once received and inspected, we’ll process your refund
Items must be in original condition with all packaging. Some large items may require special return arrangements.
What if my equipment arrives damaged?
Despite our commercial-grade packaging, if damage occurs:
  1. Take photos of the damage and packaging
  2. Email us at [email protected] within 48 hours
  3. We’ll arrange for repair, replacement, or return
Our team handles all damage claims personally to ensure quick resolution.
Do your products come with warranty?
Yes! All our equipment comes with manufacturer warranties. Warranty length varies by product – check individual product pages or ask our team for specific warranty information.

Contact & Support

How do I contact customer service?
Our fitness equipment experts are based in Newry and available at:
Email: [email protected]
Address: 52 Plaza Retail Park, Newry, GB CH8H 3LG
Response Time: Typically within 24 hours
We know every product intimately and can answer technical questions about assembly, maintenance, and optimal use.
Do you offer assembly services?
While we don’t currently offer professional assembly, all our equipment comes with clear instructions. For complex items like multi gyms, we can provide video guidance – just ask!
Ready to power your fitness journey? Shop our premium equipment with confidence, backed by our seamless delivery promise and expert support team.