At ActiveGear Store, we’re committed to delivering premium commercial-grade fitness equipment to customers worldwide. Below you’ll find all the details about our shipping and returns processes to ensure a smooth experience with your purchase of our Banks, Blocks, Rollers and Platforms, Ellipticals, Exercise bikes, and other professional fitness equipment.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and public holidays). You’ll receive an email confirmation with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping (£12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping: Available on orders over £50, shipped via EMS with delivery in 15-25 business days after dispatch

Note: Delivery times are estimates and may vary depending on destination and customs processing. We currently ship worldwide except to certain remote areas and parts of Asia.

Payment Options

We accept: Visa, MasterCard, JCB, and PayPal for secure checkout.

Returns & Exchanges Policy

We stand behind the quality of our commercial fitness equipment and want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a straightforward returns process.

Eligibility for Returns & Exchanges

You may return or exchange items within 15 days of receiving your order, provided:

  • Items are in original, unused condition
  • All tags and packaging are intact
  • You have proof of purchase

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Used fitness equipment
  • Items without original packaging
  • Custom or special order products
  • Clearance sale items (marked “Final Sale”)

Return & Exchange Process

  1. Contact Us: Email our customer service at [email protected] within 15 days of delivery. Use subject line “Return/Exchange Request – [Your Order Number]”.
  2. Provide Details: Include your order number, item(s) for return, reason, and for exchanges – your preferred replacement.
  3. Receive Authorization: We’ll email a Return Merchandise Authorization (RMA) number within 2 business days if approved.
  4. Package Your Item: Securely repackage with all original accessories and documentation, including a copy of your order confirmation.
  5. Ship Your Return: Send to our warehouse at:
    ActiveGear Store Returns
    52 Plaza Retail Park
    Newry, GB CH8H 3LG
    We recommend using a trackable shipping service.
  6. Processing: After inspection (3-5 business days), we’ll process your refund or exchange.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (wrong item or defective product)
  • For exchanges, we cover shipping costs for the replacement item

Refund Information

  • Refunds are issued to the original payment method
  • Please allow 5-10 business days for the refund to appear in your account after processing
  • Original shipping fees are non-refundable unless the return is due to our error

Exchange Information

  • Exchanges are subject to product availability
  • If your preferred item is out of stock, we’ll contact you about alternatives or issue a refund
  • Exchange items ship via your original shipping method

Damaged or Defective Items

If you receive damaged or defective equipment, contact us immediately at [email protected] with photos. We’ll arrange a replacement or refund and cover all shipping costs.

Customer Satisfaction Guarantee

At ActiveGear Store, we’re committed to providing premium fitness equipment and exceptional service. Our commercial-grade products are designed for durability and performance. If you have any concerns about your purchase, our customer service team is ready to assist.

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