Term and Conditions

Last Updated: [Insert Date]

1. About ActiveGear Store

ActiveGear Store (www.theactivegear.com) is a specialist retailer of professional fitness equipment including:

• Banks and Blocks
• Rollers and Platforms
• Ellipticals
• Exercise bikes
• Indoor cycling equipment
• Multi gyms
• Treadmills

Our products are designed for commercial use and serious fitness enthusiasts who demand durability and performance.

2. User Obligations and Responsibilities

2.1 Account Registration

When creating an account, you must provide accurate information and keep your login details secure.

2.2 Prohibited Activities

You agree not to:

• Use our website for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Make fraudulent purchases
• Resell our products without authorization
• Use our equipment in ways contrary to provided instructions

3. Product and Service Information

3.1 Product Descriptions

We make every effort to accurately describe our commercial fitness equipment, including:

• Technical specifications
• Dimensions and weight capacities
• Intended usage environments

Product images are for illustrative purposes and may show optional accessories not included in standard packages.

3.2 Professional-Grade Equipment

Our products are designed for commercial use and typically require:

• Proper installation by qualified personnel
• Adequate space and flooring
• Regular maintenance as specified in product manuals

4. Ordering and Payment Terms

4.1 Order Process

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive:

• Order confirmation email
• Shipping notification with tracking information

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted channels.

4.3 Pricing and Currency

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to:

• Supplier cost changes
• Currency fluctuations
• Special promotions

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): Via DHL or FedEx, delivery in 10-15 business days after dispatch
• Free Shipping: For orders over £50 via EMS, delivery in 15-25 business days after dispatch

5.2 Delivery Areas

We ship worldwide except to:

• Certain remote areas
• Parts of Asia (as determined by our carriers)

5.3 Delivery Responsibilities

Upon delivery:

• Inspect packages immediately for visible damage
• Report any issues within 48 hours
• Ensure someone is available to receive large/commercial equipment

6. Returns and Refunds

6.1 Return Policy

You may return items within 15 days of delivery if:

• Items are unused and in original condition
• All tags and packaging are intact
• You provide proof of purchase

6.2 Non-Returnable Items

For safety reasons, we cannot accept returns on:

• Used equipment
• Items without original packaging
• Custom/special order products
• Clearance sale items

6.3 Return Process

1. Contact us at [email protected] within 15 days
2. Include order number and reason for return
3. Wait for Return Authorization (RMA) number
4. Ship item to our warehouse with all original materials

6.4 Refunds

Refunds will be issued to the original payment method within 5-10 business days after we receive and inspect the return. Original shipping fees are non-refundable unless the return is due to our error.

7. Intellectual Property

All content on our website, including:

• Product designs
• Brand names
• Images and descriptions
• Website content and code

are the property of ActiveGear Store or our suppliers and are protected by intellectual property laws. Unauthorized use is prohibited.

8. Liability and Warranties

8.1 Product Warranties

Our commercial fitness equipment comes with manufacturer warranties that vary by product. Details are provided with each item.

8.2 Limitation of Liability

ActiveGear Store shall not be liable for:

• Incorrect use of equipment
• Failure to follow safety instructions
• Consequential or incidental damages
• Delays caused by events beyond our control (natural disasters, strikes, etc.)

8.3 Proper Use

Our equipment is designed for fitness training by properly trained individuals. Users assume all risks associated with exercise activities.

9. Privacy and Data Protection

Your privacy is important to us. Please see our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Governing Law

These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes shall be resolved in the courts of the UK.

11. Changes to Terms

We may update these Terms periodically. The latest version will always be posted on our website with the effective date.

12. Contact Information

For questions about these Terms or our products:

ActiveGear Store
52 Plaza Retail Park
Newry, GB CH8H 3LG
Email: [email protected]